Learn why the SMA Sunny Portal displays a 'Data Gap' after a firmware update and how to fix it.
A data gap can occur due to connectivity issues or firmware incompatibility. Ensure the device is properly connected to the internet.
Check your internet connection and restart the SMA Sunny Portal. If the issue persists, consider reinstalling the firmware.
The 'Data Gap' issue typically arises when the inverter fails to communicate with the Sunny Portal. This communication relies on a stable network connection and proper configuration of the inverter settings. During a firmware update, the inverter may reset certain parameters, including network settings or data logging configurations, leading to a temporary loss of data transmission. The inverter may also trigger this alert if it detects anomalies in electrical parameters such as ground faults or grid frequency limits, which could indicate potential issues with the system or external conditions affecting performance.
After a firmware update, users may observe a 'Data Gap' message on the SMA Sunny Portal. This can be accompanied by LED indicators on the inverter showing normal operation but no data being transmitted. The monitoring app may also alert users to production drops or lack of historical data.
Always consult a licensed electrician or certified solar installer when troubleshooting electrical systems to ensure safety and compliance with local codes.
To prevent future occurrences of data gaps, regularly check for firmware updates and ensure that the inverter is configured correctly post-update. Maintain a stable network environment and periodically review the inverter's network settings. Additionally, consider implementing surge protection devices to safeguard against power fluctuations that could disrupt data logging.