Learn how to troubleshoot and fix the Solis Cloud 'No Data' error after a router update.
The 'No Data' error can occur due to network connectivity issues or router settings that prevent data transmission.
Access your router's admin panel through a web browser and verify the settings for compatibility with the Solis Cloud.
The Solis inverter relies on a stable communication link to transmit performance data to the Solis Cloud. A 'No Data' error can occur if the inverter cannot establish a connection due to various factors. The inverter uses a series of diagnostic checks, including RISO (Insulation Resistance) measurements and Ground Fault Detection, to ensure safe operation. If these checks indicate a fault or if the inverter is unable to communicate with the utility grid or the monitoring application, it may trigger a fault state, resulting in the 'No Data' error.
Users may notice a 'No Data' error in the Solis monitoring app, accompanied by a steady red LED indicator on the inverter. The app may also display alerts indicating a communication failure. Additionally, there may be a significant drop in energy production metrics, suggesting the inverter is not sending data to the cloud.
Always consult a licensed electrician or certified solar installer for troubleshooting and repairs to ensure compliance with local electrical codes and safety standards.
To avoid future 'No Data' errors, regularly check and maintain both the inverter and network equipment. Ensure that firmware updates for the router are compatible with the inverter’s communication protocols. Schedule periodic inspections of communication cables and connections to ensure they remain in good condition. Additionally, consider using a dedicated network for solar equipment to minimize interference from other devices.