Learn why the Solis Cloud app shows 'Permission Denied' and how to fix it.
The 'Permission Denied' error may occur due to insufficient user permissions or account settings. Ensure that your user role has the necessary access rights.
To resolve permission issues, check your account settings and user permissions. If necessary, contact your system administrator for assistance.
The 'Permission Denied' error typically indicates that the inverter has triggered a protective protocol due to specific electrical logic. This could involve the inverter's internal settings, which may be locked to prevent unauthorized changes that could compromise system safety or grid compliance. Parameters such as RISO (Insulation Resistance) measurements or Ground Fault Detection thresholds may restrict adjustments if they fall outside acceptable limits. Furthermore, if grid frequency or voltage levels are not within the specified range, the inverter may restrict parameter changes to ensure safe operation.
Users may observe a 'Permission Denied' message on the Solis Cloud app when attempting to change inverter parameters. This can be accompanied by alerts on the app indicating a lack of access. Additionally, there may be no visible LED indicators on the inverter itself that suggest an operational issue, but the expected production metrics may not reflect changes made in the app.
Always consult a licensed electrician or certified solar installer for any troubleshooting or repairs to ensure safety and compliance with local codes.
To prevent this issue from occurring in the future, regularly check and update the inverter's firmware, ensure proper user account management within the Solis Cloud app, and maintain a reliable network connection. Familiarize yourself with the inverter's safety protocols and compliance requirements to avoid unauthorized access issues.