Learn how to troubleshoot and fix the Enphase Envoy when Enlighten is not reporting data.
The issue may arise from communication problems between the Envoy and the internet or powerline. Check connections and settings.
To reset the Envoy, power cycle the device by unplugging it for a few seconds and then plugging it back in. This can resolve temporary glitches.
The Enphase Envoy acts as a communication gateway between the solar array and the monitoring platform. It utilizes powerline carrier communication to transmit data from the inverters to the cloud. If there is a fault in this communication, it could be due to several electrical parameters being out of specification. For instance, if the inverter's output voltage is below the operational threshold, or if there are ground faults detected, the Envoy may cease reporting to prevent further issues. Moreover, electrical noise from other devices can interfere with powerline communication, causing data loss.
Homeowners may notice that the Enphase Envoy is not reporting data in the Enlighten monitoring app. The LED indicators may show a solid red or blinking pattern instead of green, signalling a communication failure. Additionally, there may be a drop in the reported solar production, leading to confusion about system performance.
Always consult a licensed electrician or certified solar installer when performing troubleshooting or repairs on solar equipment.
To prevent future reporting issues, ensure that all wiring is installed correctly and securely during the initial setup. Regularly check for firmware updates and maintain a clean environment around the Envoy to minimize electrical noise. Additionally, consider using dedicated circuits for sensitive devices to reduce interference.