Learn about the Site Communication Interrupted error on Tesla Gateway 2 and how to resolve it.
This error indicates that the Gateway is unable to communicate with the site network. It may be due to network issues or hardware malfunctions.
Check your internet connection and ensure the Gateway is properly connected to the network. Restarting the device may also help resolve the issue.
The Tesla Gateway 2 acts as a communication hub between the solar inverter, the Utility Grid, and the monitoring app. An interruption in site communication can trigger this fault due to several electrical logic failures. For instance, if the inverter detects a fault such as a low insulation resistance (RISO) measurement or a ground fault, it may cease operations to ensure safety. The Gateway relies on stable communication protocols; any disruption can lead to communication failures with the inverter or Utility Grid, causing the error to activate.
Users may observe a red or flashing LED indicator on the Tesla Gateway 2, signaling an error state. Additionally, the Tesla monitoring app may display alerts indicating that site communication has been interrupted, which may correlate with drops in solar production data.
Always consult a licensed electrician or certified solar installer when performing any maintenance or troubleshooting on solar equipment to ensure safety and compliance with local codes.
Regularly inspect the Gateway 2 and associated wiring for wear and tear. Ensure that firmware is kept up-to-date and maintain a stable internet connection. Consider installing a surge protector to safeguard against power fluctuations that could disrupt communication.